Frequently Asked Questions
What is the capacity of the Castle?
Our capacity is 125 depending on the event. Theatre style seating in our Music Room and Balcony is 90 people. Seated dinner on the first and second floors is 125.
Can we bring in our own food and beverages?
All food and beverages must be provided by one of the Castle’s preferred caterers.
What staff is provided with my rental?
The Joslyn Castle is rented as a venue. We do not provide an event coordinator. Please have someone on site to greet your vendors and guests and let them know where to set up/sit.
What services does the rental fee include?
When you rent use of the Castle we set a meeting to visit the venue and discuss which arrangements work best. Some clients hire an outside event coordinator to manage relationships with the caterers and rental companies as that coordination is not something we offer. All clients should have a representative on site for the entirety of the event time including set-up and tear-down to assure your event goes as planned.
Are other events scheduled on the same day?
The Castle may be rented to more than one client in a day, however events will never overlap. Please be mindful of this in planning the time you will need for set up and tear down.
What is your alcohol policy?
Due to state liquor regulations, all beverage service must go through one of the Castle’s preferred caterers. Absolutely no outside alcohol is allowed on the Joslyn Castle property – including outdoor and in personal vehicles. Should outside alcohol be brought onto the grounds this will result in the forfeiture of your deposit and possible termination of your event. It is the user’s responsibility to inform all guests of this policy.
A security guard must be present at all times when alcohol is being served and will be scheduled by the Castle at the client’s expense.
Alcohol service must end 30 minutes prior to end of event.
Are there adequate restroom facilities?
There are two women’s rooms and two men’s rooms available.
Can you accommodate physically challenged guests?
There is a lift located on the North side of the Castle. There is also an elevator inside the Castle.
Are there any other restrictions we need to know about?
We are located in the historic Joslyn Castle neighborhood. Outdoor events must end at 9:00p.m. and indoor events must end at 11:00p.m.
What is your payment and cancellation policy?
100% refund - 12 months prior to your event
75% refund - 9 months prior to your event
50% refund - 6 months prior to your event
0% refund -Within 6 months of your event
How far in advance should we reserve a date for our event?
The Castle is booked according to availability, however, keep in mind that many events are booked well in advance (9-12 months is the general rule).
Are pets allowed at your facilities?
Service animals are allowed at the Castle. Pets are not allowed inside the Castle.
Does your event location have overnight accommodations?
No, but hotels are close by.
Does the Castle have climate control?
What decor restrictions exist indoors?
• Candles with open flames are NOT allowed. Only LED candles are allowed and must be provided by the client.
• No confetti, glitter, rice, beads, feathers, fireworks, or lanterns are allowed inside or outside of the Castle.
• Real flower petals may only be used outside, and artificial petals inside.
• Nails, tacks, screws, glue, staples, or tape may not be used on any surface of the Castle.
• No items may be hung from any walls, ceilings, or chandeliers.
• No pictures, furniture, or artifacts belonging to the Castle may be moved or removed at any time.
• All real flower arrangements must be placed on approved plastic or glass so as not to damage wood surfaces.
What restrictions exist for outdoor decor or items to toss upon departure?
Please avoid using silk flower petals, confetti, silly string, glitter, and nailing, screwing or stapling into wood. Please do not use sparklers or rice upon departure.
Bubbles or bird seed are allowed.
What kitchen amenities are available?
The kitchen is available for use by our preferred caterers only. Only Castle staff and caterers are allowed use of the kitchen.
What is the day of rental time policy?
Weekday rental rates begin at a two hour minimum, including set up and tear down, with additional hours prorated and approved in advance. Standard weekend rental rates cover 4 - 6 hours (depending on the event) including set up and tear down. Additional hours will be prorated, must be scheduled in advance and are subject to approval.
Who is in charge of cleanup?
Please clear the Castle grounds of all belongings, decorations, rental items and waste by the end of your rental time.
Garbage may be disposed of by the client in Castle provided, on-site dumpsters. A limited number of garbage bags will be provided, please be prepared in case your need exceeds what is on hand.